Tymit Credit is no longer available as a payment option.

If you would like to request any previous Tymit Credit statements or transaction histories, or if you are concerned about any payments made to your account during the wind-down process, then please email us at support@tymit.co.uk.

You will need to include the full name and first line of the address for the account you need the information for, and if using a different email address, please include the email address that was used for the account.

Requesting information is free, and responses should take no more than 4 weeks from receipt.

Please refer to How long do we keep your data? for the period in which a request must be made.

If you would like to contact us for any queries relating to account balances, disputes, refunds or anything else in relation to your closed account, please email us at support@tymit.co.uk.

You will need to include the full name and first line of the address for the account you need the information for, and if using a different email address, please include the email address that was used for the account.

Requesting information is free, and responses should take no more than 4 weeks from receipt.

Please refer to How long do we keep your data? for the period in which a request must be made.

Please refer to the correspondence sent to you from ACI that contains your unique log in details and new account / payment reference number.

You can contact them using the details below for further information:

• By post: ACI, PO Box 123, Blyth, NE24 9ES
• Telephone: 01253 531 528 (Monday to Friday 8:00am – 7:00pm, Saturday 9:00am – 1:00pm)
• By Email: By using your ACI Reference number that can be found on all your correspondence, followed by “@aciuk.uk”
• Website: https://www.aciuk.co.uk/contact-us

Tymit will only keep personal data for as long as necessary, for the purposes for which it was gained and only where we continue to have a legal basis for doing so. We will review the personal data we hold for our customers in line with this storage and retention policy, to check for accuracy and relevancy and to ensure we continue to have a legal basis for processing.

If the personal data is no longer necessary, or where we no longer have the legal basis for processing, we will delete or fully anonymise the data we hold for a customer, in line with our Data Protection Policy. If customer data becomes inaccurate, Tymit will update it accordingly.

Otherwise, Tymit will retain personal data for the following periods:

Data Deletion

Tymit will periodically review its data stores to ensure any data held is necessary, relevant to the purposes for which it was collected, and is still being used for the purposes it was intended. Data will be deleted or anonymised in circumstances where it is found continuing to hold it is excessive or unnecessary, or if the record has reached the end of its retention period.

Deleting data will mean removing all traces of the data from the system or data file in which it is held, placing it in an ‘irretrievable’ state.

You have certain rights in relation to the personal information we hold about you and these are set out below. If you would like to exercise any of these rights, please contact us by emailing support@tymit.co.uk.

Your right of access

You have the right to ask us for copies of your personal information. There are some exemptions, which means you may not always receive all the information we process.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restrict processing

You can ask us to “block” or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it for a particular purpose. This may not mean that we will stop storing your personal information but, where we do keep it, we will tell you if we remove any restriction that we have placed on your personal information to stop us processing it further.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you.

Your right to object

You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests.

Your rights in relation to automated decision-making and profiling

You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.

Your right to withdraw consent

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. You can exercise your right of withdrawal by contacting us by email at support@tymit.co.uk or by using any other opt-out mechanism we may provide, such as an unsubscribe link in an email.

Your right to lodge a complaint with the supervisory authority

If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, please contact us by emailing complaints@tymit.co.uk

To report any issues or concerns to the UK regulatory authority, the Information Commissioner’s Office (“ICO”). Contact details for the ICO can be found on its website at https://ico.org.uk

If you would like to request a copy of your personal data, please contact us by emailing support@tymit.co.uk

You will need to include the full name and first line of the address for the account you need the information for, and if using a different email address, please include the email address that was used for the account. We may require additional information to identify you.

Requesting information is free, and responses will be provided within 1 calendar month of either the date the request is made, or the date identity verification is complete (if required).

e.g. if your request is made on the 1st February, the response will be due by the 1st March.

If your request is particularly complex, or you have submitted multiple requests, then we may be permitted more time to respond (up to three months in total). If this is the case you will be informed within the first month along with the reason for the extension.

Please refer to How long do we keep your data? for the period in which a request must be made.

At Tymit, we take your concerns and feedback seriously.

If you feel that you need to raise a complaint with us, please email us at complaints@tymit.co.uk or support@tymit.co.uk

What happens next?

We understand that making a complaint can be stressful, but we promise to make every effort to ensure it is dealt with as fairly and as quickly as possible.

You should raise your complaint within either:

• 6 years from when the problem happened, or
• 3 years from when you first became aware (or reasonably should have become aware) that you had cause to complain

We aspire to resolve your complaint within 3 business days.

If your complaint is resolved within 3 business days we will send a summary resolution communication that explains your rights to escalate to the Financial Ombudsman Service.

If we are unable to resolve your complaint in this time, we'll notify you with an official acknowledgement which will outline the timescales that we anticipate resolving your issue in.

Payment-related complaints will have a final response letter within 15 business days.

Other financial complaints will have a final response letter within 8 weeks.

If your complaint has not been resolved within 8 weeks, we will send you your rights to escalate to the Financial Ombudsman Service.

If you are unhappy with our final response, or if we’ve taken longer than 8 weeks to resolve your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of our final response. You can find the contact details of the Financial Ombudsman Service below:

Financial Ombudsman Service
Exchange Tower,
London,
E14 9SR

They can be reached by phone at 0800 023 4567. Or, you can visit their website.

You can also see an online version of their consumer leaflet.